Privacy Policy

Last Updated: January 1, {{.Year}}

[LLC_NAME] ("Company," "we," "us," or "our") operates the QuickHomeFlip website (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

1. Information We Collect

Personal Information You Provide

We may collect personally identifiable information that you voluntarily provide when you:

  • Register for an account (name, email address, phone number, password)
  • Submit a property evaluation request (name, contact information, property address and details)
  • Fill out a contact form or send us correspondence
  • Subscribe to our newsletter or marketing communications
  • Participate in surveys, promotions, or other activities

Information Automatically Collected

When you access the Service, we may automatically collect certain information, including:

  • Device information (browser type, operating system, device type)
  • IP address and approximate geographic location
  • Pages visited, time spent on pages, and navigation paths
  • Referring website addresses
  • Cookies and similar tracking technologies

Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to collect information about your browsing activities. Cookies are small data files placed on your device that help us improve the Service and your experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of the Service may not function properly.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To create and manage your account
  • To provide property evaluation services
  • To send you service-related communications (account updates, security alerts)
  • To send marketing communications (with your consent), including promotional offers, newsletters, and educational content via email and SMS/text messages
  • To personalize your experience and deliver relevant content
  • To improve our website, products, and services
  • To respond to your inquiries and provide customer support
  • To detect, prevent, and address technical issues or fraudulent activity
  • To comply with legal obligations

3. SMS and Email Communications

By providing your phone number and opting in during registration, you consent to receive SMS/text messages from QuickHomeFlip. These messages may include:

  • Marketing Messages: Special offers, promotions, educational content, and partner deals. Message frequency: up to 6 messages per month.
  • Service Messages: Account-related notifications, security alerts, and verification codes. Message frequency: up to 6 messages per month.

Messages may be sent using an automatic telephone dialing system or contain prerecorded content. Message and data rates may apply. Consent to receive marketing messages is not a condition of purchasing any goods or services from QuickHomeFlip.

You may opt out of SMS messages at any time by replying STOP to any message. Reply HELP for assistance. For email communications, you may unsubscribe by clicking the "unsubscribe" link in any marketing email.

4. Third-Party Sharing and Disclosure

We may share your information with third parties in the following circumstances:

  • Service Providers: We share information with vendors who perform services on our behalf, such as email delivery, hosting, analytics, and customer support. These providers are contractually obligated to use your information only for the purposes of providing services to us.
  • Partner Offers: When you choose to redeem a partner offer, we may share your name and email with the partner to facilitate the offer. We will only share the minimum information necessary.
  • Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request.
  • Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the transaction.
  • With Your Consent: We may share your information for any other purpose with your explicit consent.

We do not sell your personal information to third parties.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We will also retain your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.

  • Account information: retained until account deletion is requested, plus 30 days for processing
  • Property evaluation submissions: retained for up to 3 years
  • Marketing consent records: retained for up to 5 years after last interaction
  • Server logs: retained for up to 12 months

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit (TLS/SSL), secure storage of passwords using industry-standard hashing algorithms, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Privacy Rights

All Users

Regardless of your location, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate personal information
  • Request deletion of your personal information (subject to legal retention requirements)
  • Opt out of marketing communications at any time
  • Withdraw consent for data processing where consent is the legal basis

California Residents (CCPA Rights)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to Know: You may request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources, the business purpose for collection, and the categories of third parties with whom we share your information.
  • Right to Delete: You may request that we delete the personal information we have collected from you, subject to certain exceptions.
  • Right to Opt-Out: You have the right to opt out of the sale of your personal information. We do not sell personal information.
  • Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To exercise your CCPA rights, please contact us using the information provided below. We will respond to verified requests within 45 days.

8. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

9. Third-Party Links

The Service may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party websites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes are effective when posted on this page.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

[LLC_NAME]
16000 Fontaine Ave, Suite 2188
Austin, TX 78734
Phone: [PHONE_NUMBER]
Email: [CONTACT_EMAIL]